Returns & Refunds Policy

1. Digital Service — No Returns

Breach is a digital service operated by SEQ SIA(Reg. 40203410806, Lastadijas 12 k-3, Riga, Latvia, LV-1050). As a digital service, there is no physical product to return.

2. Immediate Delivery & Waiver of Withdrawal

The Service is delivered immediately upon payment confirmation. By completing a purchase (subscription activation or credit top-up), you expressly acknowledge and agree that:

• The digital service begins immediately upon successful payment, and access to features, search queries, and record unlocks is granted instantly
• In accordance with the EU Consumer Rights Directive (2011/83/EU, Article 16(m)), you waive your 14-day right of withdrawal once the digital service has been delivered
• This waiver applies to all paid features including subscription plans, balance top-ups, and individual record unlock credits

3. Refund Policy

No refunds will be issued for:

• Subscription fees for the current or any past billing period
• Balance top-up credits (once purchased, credits are non-refundable)
• Record unlock charges (once a record is unlocked, the service has been delivered)
• Partial billing periods when cancelling a subscription mid-cycle

4. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• No further charges will be applied after the cancellation date
• Unused monthly unlock credits do not carry over and are forfeited at the end of the billing period
• Your account will revert to the free trial tier after the paid period expires

5. Exceptional Circumstances

In exceptional cases where the Service was demonstrably unavailable or malfunctioning for a prolonged period due to our fault, we may, at our sole discretion, offer:

• Service credit or subscription extension
• Pro-rata refund for the affected period

Such decisions are made on a case-by-case basis and do not establish a precedent for future claims.

6. Failed Transactions

If a payment is charged but the corresponding service is not activated due to a technical error on our end, we will either activate the service or issue a full refund within 5 business days.

7. Chargebacks

Filing a chargeback with your payment provider without first contacting us may result in immediate suspension of your account. We encourage you to contact us directly to resolve any billing concerns.

8. Contact

For billing inquiries, contact us at breach@offseq.com or visit our contact page.

SEQ SIA · Reg. 40203410806 · Lastadijas 12 k-3, Riga, Latvia, LV-1050