Returns & Refunds Policy

1. Scope

This policy governs the conditions under which Customers, including both consumers and business customers, may request refunds or returns in relation to digital services provided through breach.offseq.com.

“Consumer” has the meaning in Directive (EU) 2011/83/EU and related national implementing laws.

2. Digital Service — No Returns

Breach is a digital service operated by SEQ SIA(Reg. 40203410806, Lastadijas 12 k-3, Riga, Latvia, LV-1050). As a digital service, there is no physical product to return.

3. Definitions

• “Digital Service” means access to cybersecurity monitoring, dark web breach intelligence, and related services via dashboard and API.
• “Activation” means access credentials or API keys issued and confirmed active to the Customer.

4. Right of Withdrawal (Consumers)

Consumer Cooling-Off Period

Consumers have a 14-day right of withdrawal from the date the contract is concluded. During this period, Consumers may cancel the contract without giving a reason.

Waiver of Withdrawal for Immediate Performance

If a Consumer requests immediate activation of the Digital Service before the expiry of the 14-day period and is informed that they will lose the right of withdrawal by requesting immediate performance, the right to withdraw is excluded for that service.

The Company shall ensure these conditions are fulfilled and clearly presented before payment confirmation.

5. Refund Policy

No refunds will be issued for:

• Subscription fees for the current or any past billing period
• Balance top-up credits (once purchased, credits are non-refundable)
• Record unlock charges (once a record is unlocked, the service has been delivered)
• Partial billing periods when cancelling a subscription mid-cycle

6. Refund Scenarios

Failed Activation

If fees are paid but the Service does not activate due to a technical failure attributable to the Company within 24 hours, the Consumer or business Customer may request immediate remedial activation or request a full refund of the fees for the affected period.

Service Defects

If the Digital Service fails to materially conform to its description or is defective, the Company will attempt to correct underlying issues. If correction is unsuccessful within a reasonable time, Customer may request termination and pro-rata refund for the unused portion.

7. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• No further charges will be applied after the cancellation date
• Unused monthly unlock credits do not carry over and are forfeited at the end of the billing period
• Your account will revert to the free trial tier after the paid period expires

8. Refund for Subscriptions

For subscriptions paid in advance:

• If a Consumer validly withdraws under Clause 4, the Company shall refund all amounts paid within 14 days of notice of withdrawal.
• For business customers, refunds shall be handled on a case-by-case basis unless otherwise agreed in writing.

Pro-rata calculation: unutilized service period divided by the total paid period.

9. Exceptional Circumstances

In exceptional cases where the Service was demonstrably unavailable or malfunctioning for a prolonged period due to our fault, we may, at our sole discretion, offer:

• Service credit or subscription extension
• Pro-rata refund for the affected period

Such decisions are made on a case-by-case basis and do not establish a precedent for future claims.

10. Failed Transactions

If a payment is charged but the corresponding service is not activated due to a technical error on our end, we will either activate the service or issue a full refund within 5 business days.

11. Procedure to Request a Refund or Withdrawal

Submit notice in writing to breach@offseq.com with:

• Subject line: “Refund/Withdrawal Request”
• Order reference
• Reason for request
• Date of purchase

The Company will acknowledge receipt within 3 business days and provide a decision or next steps.

12. Refund Method & Timing

Refunds will be issued to the original payment method. Refunds will be processed within 14 days of acceptance of the refund request.

13. Exemptions & Limitations

Refund rights do not apply to:

• Services already fully performed with Consumer’s prior express consent and acknowledgment of loss of withdrawal right
• Third-party fees not controlled by the Company
• Situations where Customer terminates for reasons unrelated to defects or withdrawal rights

14. Chargebacks

Filing a chargeback with your payment provider without first contacting us may result in immediate suspension of your account. We encourage you to contact us directly to resolve any billing concerns.

15. Business Customer Terms

For Customers purchasing in a professional or commercial capacity:

• The right of withdrawal under consumer law does not apply.
• Refunds shall be governed by contractual terms or discretionary Company policy.

16. Amendments to This Policy

We may update this policy with 30 days’ notice, except where changes are required by law.

17. Contact

For billing inquiries, contact us at breach@offseq.com or visit our contact page.

SEQ SIA · Reg. 40203410806 · Lastadijas 12 k-3, Riga, Latvia, LV-1050